Consultancy

    1. Customer Experience and Business Insights Customer experience and business insights (CX&BI) solutions help you understand your customers’ expectations and their problems, thereby allowing you to improve customer journeys. DETAIL customer-care
    2. Customer Journey Mapping Customer journey mapping is a globally accepted solution as a primary starting point to comprehend your business from your customer’s perspective by revealing the user experience, gather the Voice of Customer as well as other supportive data, and put it all in one place. DETAIL customer-care
    3. Social Media Quick Scan Social media quick scan (SMQS) is quantitative and qualitative research process to help identify a company’s interactions on various social media channels within a selected time frame. DETAIL customer-care
    4. Process Design Process design (PD) is a solution that helps map out the current process of a brand by conducting a workshop with relative business units and revealing areas of improvement after an extensive analysis. DETAIL customer-care
    5. Voice of Customer Voice of Customer (VoC) solution assists your customer service representatives and turns them into experts who understand the root causes of customers’ issues and discover the pain points. DETAIL customer-care
    6. Quick Call Reason Scan Quick Call Reason Scan solution enables systematic collection and in-depth analysis of calls by using a web-based tool to understand the reasons that increase call volume regarding customer demands, services, products, information, and operational issues. DETAIL customer-care

    Meet our experts

    user Onur Kadıoğlu Sales and Customer Relationship Specialist
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