Customer Experience and Business Insights
Customer experience and business insights (CX&BI) solutions help you understand your customers’ expectations and their problems, thereby allowing you to improve customer journeys.Mayen’s customer-oriented and workflow-based customer experience and business insights solutions do not concern what your brand or company does but how a customer perceives and defines your brand based on their interactions with it.
Customer experience and business insights are critical for all brands. With this solution companies are assisted in deciding how to transform their customer experience and which tools to use to carry out this transformation.Mayen’s customer experience and business insights solutions help businesses improve their customer journeys, gather and analyse customer feedback effectively, and transform the entire customer experience of their brand.
An excellent customer experience builds a path for loyalty and customer recognition. By providing extra value to customers in their interactions with your brand, Mayen’s customer experience and business insights solutions are here to direct your customers towards your products and services and help you maintain their long-term loyalty.
Better and increased customer engagement can only be achieved by understanding and encouraging current customers. With Mayen’s customer experience and business insights solutions, we look at interactions of customers on various channels such as call centers, social media platforms, shops, each and every touch points, etc. and obtain a greater understanding of expectations and possible problems of the customers.
Mayen’s customer experience and business insights solutions are here to help you maintain customer satisfaction and loyalty by:
Listening to your customers and revealing the root cause of customer interactions, and reporting information about recurring problems in a structured manner, in real time and in the desired detail
Understanding the problems and expectations of your customers by looking at their interactions on various channels (call centers, shops, social media, contact points, etc.) at every step of their journey with your company
The customer experience and business insights team visualizes these end-to-end experiences for a better presentation of the customer’s journey
Helping you direct your resources to urgent and significant issues as well as quick wins with reliable numbers that emerge in a short time, for accurate prioritization
Presenting you with the big picture of customer interactions for analysed channels which will help reshape your company’s strategy