Who We Are

    Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

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    Great ideas. Smart solutions. Excellent customer experience.

    As Turkey’s number one value-added services provider which provides the highest customer satisfaction, Mayen is here to maximize your customer satisfaction by offering great experiences and interactions, to increase your brand’s sales figures, and to help you focus on core businesses by offering local & nearshore contact center solutions, Robotic Process Automation (RPA) solutions, digital solutions, consultancy solutions, and other business process outsourcing (BPO) solutions.

    What we do

    Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, voice of customer, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

    With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

    We offer services to high-profile brands both across Turkey and worldwide in12 different languages

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      3500+Teammates

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      10+Cities

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      12+Locations

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    Solutions you need

    As Mayen, we combine contact center solutions, digital and analytical solutions, robotic automation solutions, customer experience (CX) and business insights, nearshore services, and business process outsourcing (BPO) under one roof.

    Contact center solutions involve customer care, technical support, sales and collection solutions, multi-channel customer care, and CRM workspace solutions for your business.

    We improve your business decisions by creating and developing capacity with our digital solutions such as people analytics, digital learning & development platform, and social media monitoring and engagement. We provide automation and consultancy services involving robotic process automation (RPA), customer experience and business insights, customer journey mapping, voice of customer (VOC), quick call reason scan, process design, and social media quick scan solutions.

    We are recognized as the largest nearshore service provider in Turkey which serves global major brands, continuously improves quality, develops the customer services, and designs a customer experience that will create difference for our clients in their markets. With business process outsourcing (BPO), we support our clients in online recruitment, payroll, accounting, and testing services as well.

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    Accomplishment

    In the last five years, Mayen has grown two times faster than the industry's growth rate.

    Mayen has been recognized as Turkey’s largest nearshore service provider since 2016. With more than fifteen years of experience in contact center services, Mayen was recognized as the largest call center services exporter in Turkey by the Turkish Exporters Assembly (TIM) in 2016, 2017, and 2018.

    After receiving several Stevie Awards in various categories in the last five years, Mayen was also chosen as “Company of the Year” in 2016, 2017, 2019, and 2020.

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    ALL AWARDS

    Milestones

    2004

    • Mayen started its operations in Turkey as a Bertelsmann SE & Co. KGaA company, previously named Arvato Bertelsmann CRM Turkey

    2013

    • 1,000 employee threshold exceeded

    2015

    • 2,000 employee threshold exceeded

    2016

    • Named as “Company of the Year” by Stevie Awards

    • Recognized as the largest nearshore service provider in Turkey

    2017

    • Launched customer experience and voice of customer consultancy services, the first in the sector with “moments of truth” results • Largest nearshore service provider in Turkey second year in a row

    • Named as “Company of the Year” by Stevie Awards

    2018

    • By the end of 2018, as a result of Bertelsmann Group’s exit strategy from CRM business, Arvato CRM Turkey continued its operations with a local shareholder

    • Recognized as the largest nearshore service provider in Turkey third year in a row

    • Fully digitalized its online recruitment processes

    2019

    • 3,000 employee threshold exceeded

    • Active use of People Analytics Dashboard

    • People Analytics Solutions chosen as “most innovative digital solution of the year”

    • Named as “Company of the Year” by Stevie Awards

    • Largest nearshore service provider in Turkey fourth year in a row

    2020

    • Acquired with an MBO, financially backed by German investment fund Delta Invest and rebranded as “Mayen”

    • Named as “Company of the Year” by Stevie Awards

    • 1,000 employee threshold exceeded in nearshore services

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